Frequently Asked Questions
The ABC of webShaper stores
Is email included as part of the store?
Email offering is not part of webShaper store. However, for new client, we setup your email (by default) using Zoho Mail, means your domain email (eg email@example.com) will be powered by Zoho Email Engine, it gives you 5GB per user account, and up to 25 user accounts for free!
How do I change the title of my store home page?
Easy! Just login to webShaper, go to Design » Static » Edit the index.html file and put up your store title. We recommend putting keywords of your products as the store title. See some good examples below:
More tips at SEO Guide for webShaper Store
I plan to sell thousands of products, will I have to add the product details one by one?
Absolutely NOT! webShaper store supports bulk product upload via the Microsoft Excel file – allowing you to add your entire product line to the online store with just a few clicks.
Can I sell services (eg travel package, air conditioner services etc) with webShaper store?
If your services can be packaged as a product, then YES. When you upload a new product, you can set the product type as “SERVICE”, where during checkout, it will skip the shipping calculation (as no shipping is required for services)!
Can I sell downloadables (eg ebook, design files, pictures) with webShaper store?
webShaper store currently does not support automated download after purchasing yet as we focus on physical good merchants. However, you can still use webShaper store to take orders and manually email the files to the clients.
Does it support multiple languages?
webShaper store does support multiple languages (where you can click and switch languages). However, it is not available for our webShaper standard stores plan. Contact us at firstname.lastname@example.org to find out more.
Alternatively, our standard webShaper store plan is fully UTF-8 Compliant, meaning you can input multiple languages at the same page or as the product name.
Can I seamlessly integrate webShaper store into my existing website design?
Yes, webShaper store can take the form of most existing website design (except full flash website). For better evaluation, please email your existing website url to email@example.com and we will get back to you with an advice and integration cost involved.
How will I know when I get an order?
As soon as an order is placed, your customer will receive an order confirmation e-mail and you will receive an order notification e-mail, too. If you login into webShaper Control Panel, you will see order notification on the dashboard. On top of that, if you enable the SMS module (SMS credit purchase is required), you can even get a SMS notification!
Can customers login to my webShaper store and view the order status?
Absolutely, this applies only for registered customers during checkout (not applicable to guest checkout). Apart from this, customers who pay you via offline methods like cheques can login to upload their scanned payment slip for each order so you can easily process afterwards.
Does webShaper support Inventory Management & Tracking?
Yes, webShaper store offer product-level inventory tracking, but only sohoStore and bizStore allow you to manage inventory by product details like size and color via the subSKU feature.
Learn more about How SubSKU Works? at our tutorial.
When items are purchased on your store, webShaper automatically deducts the quantity purchased from your inventory. It will also notify you when inventory is running low. You can also allow back-order which ignore the inventory status (if you are confident that stock availability is a non-issue).
webShaper store’s inventory tracking also allows you to control what gets displayed on your store. For example, if an item is sold out or reaches a low inventory threshold, “Add to Cart” button won’t be shown alongside the product. If the product no longer in stock, you can just set it as “Inactive” via the Product Catalogue Manager.
In case you want to deduct stock even when the payment is not received yet (means once a client placed order, you deduct and hold the stock count), you can enable this by active the “stock holding” status in the general setting.
Your store designs are gorgeous, but I prefer a customized design tailored to our needs, who do you recommend?
We have a network of 3rd party Web Design Partners (WDP) that can assist you with the customized design of your site. Please contact us at firstname.lastname@example.org and state your requirements clearly below and we would recommend you the right one.
Does webShaper support multiple currency?
Yes, it’s via currency conversion base on the based currency which is fully configured by you. The currencies are tied to the payment gateway provider you choose too, eg. if a currency type is not supported by a particular payment gateway you have setup, it won’t show up as payment option during the checkout process.
How many pictures can I upload per product item?
There are 3 standard pictures, namely samll (thumbnail), normal and large. For any additinal pictures you can easily put into the long description area using the WYSIWYG editor.
But wait, there’s more! We call this Image Gallery. Click on any Products » Edit » Gallery. This is where you upload pictures and have a nice carousel effect appear beneath your product picture.
What is small picture, normal picture and large picture?
Small picture – Thumbnails used as category picture as well as in front page merchandizing section like best sellers, featured etc.
Normal picture – Main Product Picture appears on the product page. Any extra pictures you can easily put on the long description.
Large picture – Only appear when users click on enlarge picture (below normal picture) or the picture itself.
Where can I specify how many products I would like to display on a single page?
Please login to your webShaper store Control Panel (General Settings » Display), here you can configure ‘Product Display Option’ or ‘Category Display Option’. Eg. if you want the product to display only 18 row, just fill in 18 in the row box.
Same goes for ‘Featured Product’, ‘Best Seller’, ‘Manufacturers’, ‘Special Promotions’ and ‘Theme’. Just navigate to Marketing, choose the menu and click on config button to configure it.
How about customers that place order over the phone? Can I manage those order with webShaper?
Yes! You can do that with MOTO (Mail Order Telephone Order) at the Order Management. You can enter any phone or other off-line order directly into your customers’ existing online account, or even create new account for them, helping you consolidate all your business operations and make life easier for you.’
If you can’t find the answer you want, email us at email@example.com and we’ll get back to you.