Frequently Asked Questions
On Pricing Plans, Accounts and Accepting Payments Online
Is there a setup fee?
Zero Sign up Fee. Sign up a Free Trial now.
Do I need a credit card to sign up?
Not necessary. For businesses, you can choose to pay us via PayPal, Company Cheque or cash (bank-in) or Maybank2u Debit Transfer.
Can I cancel my store anytime?
Yes. Although we would hate to see you go, you can cancel your account by emailing us the request at firstname.lastname@example.org. Could you do us a favor by telling us why you are leaving?
Can I upgrade my store plan later on?
Absolutely! You can upgrade your plan at any time with no additional handling charges. Here’s an example of how it works.
Assuming you are in the 6th month of using miniStore. We will consider a full 6 months utilized – regardless of the starting date (store creation date).
So you have 6 months left, which makes it RM488 / 2 = RM244.00
To upgrade to sohoStore, just top up RM1188 (per year) – RM244.00 = RM 944.00 *
To upgrade to bizStore, just top up RM2388 (per year) – RM244.00 = RM2144.00 *
* GST will apply on final pricing. T&C Apply.
What payment methods does webShaper store support?
It depends on which plan you sign-up. miniStore supports only PayPal for real time credit card payment while webShaper sohoStore or bizStore supports the most type of Online Payment Gateway including the popular iPay88, MOLPay, eGHL, eNETS (Singapore), WorldPay, 2Checkout and more.
Can I take manual (offline) payment like cheque deposit, etc?
Yes, absolutely. You can accept cash, mailed cheques, money orders, western union, money gram, direct bank transfer, or perhaps have an option to pay for the order in your physical store. Just give your manual payment method a name and an optional set of instructions for your customers, and they can select it like any other payment option.
Learn how to setup offline payment mode in our tutorial.
I use a Payment Gateway that is not listed on your site. Will it work with webShaper?
It’s likely that your payment gateway will work with webShaper. We only list the major providers on the site. Contact email@example.com and let us know what payment gateway you want to use and we will confirm the compatibility in one business day.