- Pre-sales FAQs

- Pricing Plan and Accounts

- Accepting Payments Online

- Basic Questions for webShaper store

 

Pre-sales FAQs

What does webShaper Stores do?

webShaper is a Search Engine Optimized (SEO) E-commerce Solution that allows you to set up Your own branded online store to better market and sell more of your products online. It lets you manage your products, run promotions, connect to payments gateways, track and respond to orders and more!

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Is webShaper Stores Seach Engine Friendly?

Not a single doubt, infact, this is one of the key strength and serious advantage offered by webShaper Stores. We apply our In-depth Search Engine Optimization know-how into structuring your webShaper e-store so that the GYB (Google, Yahoo & Bing) can easily crawl, understand and relate your product page to your most important keywords in the page.

Its' not just any typical SEO, it's SEO for E-commerce. We help search engines to understand "What you are selling" so that they can drive relevant, high quality traffics which searching for the products to you.

Learn more about how to drive more organic search traffic via our e-commerce learning centre.

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Is there a hands-on demonstration that show how webShaper Stores works?

Absolutely! You can do below following to find out in details.

1) Take a quick tour on webShaper features and how it benefits you

2) You can check out the live demo stores readily available below:
- miniStore demo
- sohoStore demo
- bizStore demo

3) See the Flash Tutorial on an easy understanding on how to get things done in webShaper Stores

4) See the ready-to-use, beautifully design e-commerce templates for your webShaper Stores.

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How much does webShaper cost?

webShaper Stores comes in 3 Different Plans and starts from as low as RM 1 per day. Compare pricing plan here to understand in details. Pick one that suit your needs and get your e-commerce venture started right away! Sign up now!

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Do I need a degree to use webShaper?

A degree is only needed for a job. But you don't need one to run webShaper. webShaper Stores is known for its user friendliness (claimed by real, paying, money-making clients), clean and neat user interface. We have client with ZERO-IT-BackGround pick up in one week time guided by our tutorial and friendly personnel and so can you.

webShaper Stores also uses templates and wizards to help you quickly and easily build an attractive, feature-rich store with no technical or design skills whatsoever.

Tips: Althought NO HTML or CSS knowledge is required to run webShaper, however, acquriing such skills can give you a serious edge when it comes to running an e-commerce business. And it's not hard at all. you can start with web basics tutorial by webmonkey

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How long does it take for miniStore / sohoStore / bizStore to be ready?

Once we receive the payment for the webShaper Stores (Payment must be cleared if you pay by cheque), your webShaper store will be ready in just 48 hours (2 working days).

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Is there a limit of number of products I can sell with webShaper store?

Yes, the limit depends on which plan you sign-up. miniStore (100 products), sohoStore(500 1000 products) and bizStore (10,000) products. For detailed plan comparison, check out the webShaper Pricing Plan.

How do I install webShaper?

There’s no installation required! webShaper is an ecommerce services delivered over the net, and all the security, software, updates, maintennace will be taken care by us. You only need a web browser (Internet Explorer 7 or above) and you’re ready to go.

How do i get started?

1- Determine your own branded store name
2- Signup webShaper miniStore, sohoStore or bizStore
3- Sign up Payment Gateways (if you want to take Credit Card Payment, See Payment Gateways Comparison)
4- Setup Stores - Stock your "Shelves", Connect payment, Set up shipping rates, Put up Terms & Conditions and Test it!
5- Live your webShaper stores & promote, Promote, PROMOTE!

What do I need in order to start selling?

1- Firstly, Products to sell. (If you don't know what to sell, you are NOT ready yet! Try conduct a research via Google or other market places like Ebay.com, see what other people are selling)
2- Signup webShaper minStore, sohoStore or bizStore (Compare pricing plan)
3- Payment Gateways to accept Credit Cards (eg Visa & Mastercard) or online banking transfer
(see Popular Payment Gateway Comparison)
4- Courier companies helping you to ship the goods to your customers

Do You charge a percentage of each transaction?

No. webShaper does not charge any per transaction fees. Transaction charges are subjected to the payment gateway provider you choose for your store. Some of our competitors charge you as much as 1.5% of each transaction on top of the fees you're already paying to the payment gateway companies.

Can I use my own domain with webShaper?

Yes! Just contact us and we will assist and guide you on how to update your Domain DNS information.

If you don't have any domains yet, take advantage of offer now which provides a FREE domain (.com / .net / .biz) with any signup for miniStore, sohoStore or bizStore.

Tips: There's 2 ways to structure your store:

1) You can choose to use your domain as the webShaper store name - Eg www.mystore.com. For those who already owned an existing domain, just update your DNS record to ns1.webshaper.com.my and ns2.webshaper.com.my

2) or You can choose to setup a subdomain - Eg. shop.mystore.com or estore.mystore.com as your webShaper store name. This is preferred way if you already have an existing corporate website which you want to maintain separately and do not wish to turn your website into a full-fledge e-commerce store.

Is web and email hosting included?

Yes, Web space is provided for you to store your product pictures and its related files, like product brochures, catalogs while Email is provided via Google App for Domain

However, do take note that we are NOT a hosting company, think of us like a housing developers which develops shoplots for merchant to rent and conduct business. When you sign up for miniStore, sohoStore or bizStore, what you are buying is the hosted ecommerce solution provided by neowave. Thus space and bandwidth provided are strictly for webShaper stores usage. For maintenance and security purpose, strictly No 3rd party applications or scripts (eg forum, blog etc) are allowed on the web space provided.

If you want to setup forum or blogs (for blogs we recommend starting up with the FREE blogger.com or wordpress.com), you can always signup with your preferred web hosting company and have your application hosted there by simply setting up a subdomain to point to the application - Eg. http://forum.myestore.com

Is it possible to import or convert inventory from my current online store?

Yes, if the inventory content can be exported from your current storefront into an Excel or CSV file, you can easily reformat and import the file into your webShaper store. Also, if you are using any open source solution like OSCommerce, Zencart, Magento or Joomla Virtuemark - Take advantage of our Switch Over Program (Free Migration)!

What sort of support can I expect from webShaper?

We provide Unlimited, Free email support for all our plan, with webShaper bizStore customers enjoy extra phone support. If you face any problem with webShaper stores plan, just email us at support@webShaper.net

To ensure our support email does reach you, please follow the instruction on the following links to Add our email (@webshaper.net) to your hotmail / Yahoo / Gmail / AOL mail contact! ^Important

 

Pricing Plan and Accounts

Is there a setup fee?

Yes, but to help you save even more. We decide to waive the setup fee for now. See webShaper pricing plan.

Do I need a credit card to sign up?

Not a must. For businesses, You can choose to pay us via PayPal, Company Cheque or Cash (Bank-in) or Maybank2u Debit Transfer.

Can I cancel my store anytime?

Yes. Although we would hate to see you go, you can cancel your account by email the request to us at support@webshaper.net. Could you do us a favor by telling us why you are leaving?

Can I upgrade my store plan later on?

Absolutely! You can upgrade your plan at any time with no additional handling charges.

 

Accepting Payments Online

What payment methods does webShaper stores support?

It depends on which plan you sign-up. miniStore supports only Paypal for real time credit card payment while bizStore supports the most type of Payment Gateways including the popular iPay88, WorldPay, 2Checkout and more.

webShaper Store Plan	Supported Online Payment Gateways
miniStore	Paypal (Learn more on Paypal)
sohoStore	Paypal, 2Checkout, iPay88, WorldPay, NbePay (Compare these 5 gateways now!)
bizStore	Paypal, 2Checkout, iPay88, WorldPay,NBePay, Enets, Commerce Payment, Mobile Money, FirstData, Authorize.net, Google Checkout, ChronoPay, Protx, Paypoint, Payment Express, Credit Card Gateway of Malaysia Banks* (Maybank2u, CIMB, PublicBank, Alliance Bank and RHB Bank).

Can I take manual (offline) payments like Cheque deposit etc?

Yes, absolutely. You can accept cash, mailed cheques, money orders, western union, money gram, direct bank transfers, or perhaps have an option to pay for the order in your physical store. Just give your manual payment method a name and an optional set of instructions for your customers, and they can select it like any other Payment Option.

I use a Payment Gateway that is not listed on your site. Will it work with webShaper?

It's likely that your payment gateway will work with the cart. We only list the major providers on the site. Contact sales@webshaper.net and let us know what payment gateway you want to use and we will confirm the compatability in one business day.

 

Basic Questions for webShaper stores

Can I access webShaper store from any computers?

Yes! As long as you have an Internet connection and Web Browser (Internet Explorer 7 or above), then you can gain access to your store regardless of time and palce.

Is email included as part of the store?

Yes! Your domain email (Eg me@mystore.com) will be powered by Google App for Domain (Gmail Engine) which offer big space, superb spam filter, reliable uptime and all the best what Google App has to offer!

How to I change the title of my store home page?

Easy! Just login to webShaper, go to Design > Static > Edit the Index.html and put up your Store Title. We recommend putting keywords of your products as Store title. See some good examples below:

Eg:
- Sexy Lingerie for both men and women - SexyLingerie.com
- London largest Toys Store - LondonToys.com
- Hollywood Movies in Blurays, HD, DVD and VCD - HollywoodMovies.com

I plan to sell thousands of products, will have I have add the product details one by one?

Absolutely NOT! webShaper store supports bulk product upload via the ubiquitous Microsoft Excel file - allowing you to add your entire product line to the online store with just a few clicks.

Tips: Do you know you can Autoresize the image sizes in bulk, and then upload all your pictures via FTP too? Learn more at our
e-commerce learning centre.

Can I sell downloadables (Eg ebook, design files, pictures) with webShaper stores?

webShaper Stores currently does not support automated download after purchasing yet (coming soon!). However, you can still use webShaper Stores to take order and manually email the files to the clients.

Can I host any 3rd party application on the web space given?

Due to security and maintenance purpose, we do not allow any 3rd party file or application installed on the space provided. webShaper store services are strictly meant for online selling only. To host any 3rd party application such as forum, you can Google for any web hosting provider that offers that.

Does it support multiple languages?

webShaper Stores does not support multiple languages yet (where you can click and switch language). However, webShaper Stores is fully UTF-8 Compliant, meaning you can input multiple languages at the same page or as the product name. See eg below where english contents mixing with chinese characters:

Can I seamelessly integrate webShaper store into my existing website design?

Yes, webShaper store can take the form of most existing website design. (Except full Flash website). For better evaluation, please email your existing website url to sales@webShaper.net and we will get back to you with an anwers and integration cost involved.

How will I know when i get an order?

As soon as an order is placed, your customer will receive an order confirmation e-mail and you will receive an order notification e-mail. If you login into webShaper Control Panel, you will see order notification on the dashboard. On top, if you enable the SMS module (SMS credit purchase is required), you can even get a SMS notification!

Can customers log into my webShaper store and view the order status?

Absolutely. Apart from this, customers who pay you via offline methods like cheques can login to upload their scanned payment slip for each order so you can easily process afterwards.

Does webShaper supports Inventory Management & Tracking?

Yes, webShaper stores offer product-level inventory tracking, but only sohoStore and bizStore allow you to manage inventory by product details like size and color via the subSKU feature. (Checkout the webShaper tour)

When items are purchased on your store, webShaper automatically deducts the quantity purchased from your inventory.It will also notify you when inventory is running low. You can also allow back-order which ignore the inventory status (if you are confidence the stock availability is a non-issue).

webShaper inventory tracking also allows you to control what gets displayed on your store. For example, if an item is sold out or reaches a low inventory threshold, "Add to Cart" button won't be shown alongside the product. If the product no longer in stock, you can just set it as "Inactive" via the Product Catalogue Manager.

Your templates are gorgeous, but I still want a uniquely branded design, who do you recommend?

We have a network of 3rd party Web Design Partners (WDP) that can assist you with the customized design of your site. Please contact us at sales@webshaper.net and and state your requirement clearly below and we would recommend you the right one.

1) What's your budget & timeframe?
2) Any benchmarking website? (meaning those with the "look-&-feel" which you like)

Does webShaper supports multiple currency?

Yes, so you can sell Internationally. The currencies are tied to the payment gateway provider you choose. Check out our e-commerce learning center on how it works.

How many pictures can I upload per Product Item?

There are 3 standard pictures, namely small (thumbnail), normal and large. For any additional pictures you can easily put into the long description area using the WYSIWYG Editor.

What is small picture, normal picture and large picture?

Small picture - Thumbnails used as category picture as well as in front page merchandizing section like best sellers, featured etc.

Normal picture - Main Product Picture appears on the product page. Any extra pictures you can easily put on the long description.
Large picture - Only appear when users click on enlarge picture (Below normal picture) or the picture itself.

Where can I specify how many products I would like to display on a single page?

Please login to your webShaper stores control panel (General Settings > Display), here you can configure 'Product Display Option' or 'Category Display Option'. Eg if you want the product to display only 18 row, just fill in 18 in the row box.

Same goes for 'Featured Product' , 'Best Seller' , 'Manufacturers' , 'Special Promotions' and 'Theme'. Just navigate to Marketing > Choose the menu, and click on config button to configure it.

I own an ebay store, can I drive traffic from eBay to my webShaper store?

Yes! If you are already an ebay seller, you can actually promote your store URL In your eBay About-Me page. For more information on the eBay links policy, please visit this page.

How about customers that place orders over the phone? Can I manage those orders with webShaper?

Yes! You can do that with MOTO (Mail Order Telephone Order) at the Order Management. You can enter any phone or other off-line order directly into your customers' existing online accounts, or even create new accounts for them, helping you consolidate all your business operations and make life a bit easier for you.

Note: This feature is only available for sohoStore and bizStore.

More questions?

If you have any further questions about webShaper just shoot us an email and we’ll get back to you within a few hours.