- Pre-sales FAQs
- Pricing Plan and Accounts
- Accepting Payments Online
- Basic Questions for webShaper store
Pre-sales FAQs
What does webShaper Stores do?
webShaper is a Search Engine Optimized (SEO) E-commerce Solution that allows you to set up Your own branded online store to better market and sell more of your products online. It lets you manage your products, run promotions, connect to payments gateways, track and respond to orders and more!
Back to topIs webShaper Stores Seach Engine Friendly?
Not a single doubt, infact, this is one of the key strength and serious advantage offered by webShaper Stores. We apply our In-depth Search Engine Optimization know-how into structuring your webShaper e-store so that the GYB (Google, Yahoo & Bing) can easily crawl, understand and relate your product page to your most important keywords in the page.
Its' not just any typical SEO, it's SEO for E-commerce. We help search engines to understand "What you are selling" so that they can drive relevant, high quality traffics which searching for the products to you.
Learn more about how to drive more organic search traffic via our e-commerce learning centre.
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Is there a hands-on demonstration that show how webShaper Stores works?
Absolutely! You can do below following to find out in details.
1)
Take a quick tour on webShaper features and how it benefits you
2)
You can check out the live demo stores readily available below:
- miniStore demo
- sohoStore demo
- bizStore demo
3) See the Flash Tutorial on an easy understanding on how to get things done in webShaper Stores
4) See the ready-to-use, beautifully design e-commerce templates for your webShaper Stores.
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How much does webShaper cost?
webShaper Stores comes in 3 Different Plans and starts from as low as RM 1 per day. Compare pricing plan here to understand in details. Pick one that suit your needs and get your e-commerce venture started right away! Sign up now!
Back to topDo I need a degree to use webShaper?
A degree is only needed for a job. But you don't need one to run webShaper. webShaper Stores is known for its user friendliness (claimed by real, paying, money-making clients), clean and neat user interface. We have client with ZERO-IT-BackGround pick up in one week time guided by our tutorial and friendly personnel and so can you.
webShaper Stores also uses templates and wizards to help you quickly and easily build an attractive, feature-rich store with no technical or design skills whatsoever.
Tips: Althought NO HTML or CSS knowledge is required to run webShaper, however, acquriing such skills can give you a serious edge when it comes to running an e-commerce business. And it's not hard at all. you can start with web basics tutorial by webmonkey
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How long does it take for miniStore / sohoStore / bizStore to be ready?
Once we receive the payment for the webShaper Stores (Payment must be cleared if you pay by cheque), your webShaper store will be ready in just 48 hours (2 working days).
Back to topIs there a limit of number of products I can sell with webShaper store?
Yes, the limit depends on which plan you sign-up. miniStore (100 products), sohoStore(500 1000 products) and bizStore (10,000) products. For detailed plan comparison, check out the webShaper Pricing Plan.
How do I install webShaper?
There’s no installation required! webShaper is an ecommerce services delivered over the net, and all the security, software, updates, maintennace will be taken care by us. You only need a web browser (Internet Explorer 7 or above) and you’re ready to go.
How do i get started?
1- Determine your own branded store name
2- Signup webShaper miniStore, sohoStore or bizStore
3- Sign up Payment Gateways (if you want to take Credit Card Payment, See Payment Gateways Comparison)
4- Setup Stores - Stock your "Shelves", Connect payment, Set up shipping rates, Put up Terms & Conditions and Test it!
5- Live your webShaper stores & promote, Promote, PROMOTE!
What do I need in order to start selling?
1- Firstly, Products to sell. (If you don't know what to sell, you are NOT ready yet! Try conduct a research via Google or other market places like Ebay.com, see what other people are selling)
2- Signup webShaper minStore, sohoStore or bizStore (Compare pricing plan)
3- Payment Gateways to accept Credit Cards (eg Visa & Mastercard) or online banking transfer
(see Popular Payment Gateway Comparison)
4- Courier companies helping you to ship the goods to your customers
Do You charge a percentage of each transaction?
No. webShaper does not charge any per transaction fees. Transaction charges are subjected to the payment gateway provider you choose for your store. Some of our competitors charge you as much as 1.5% of each transaction on top of the fees you're already paying to the payment gateway companies.
Can I use my own domain with webShaper?
Yes! Just contact us and we will assist and guide you on how to update your Domain DNS information.
If you don't have any domains yet, take advantage of offer now which provides a FREE domain (.com / .net / .biz) with any signup for miniStore, sohoStore or bizStore.
Tips: There's 2 ways to structure your store:
1) You can choose to use your domain as the webShaper store name - Eg www.mystore.com. For those who already owned an existing domain, just update your DNS record to ns1.webshaper.com.my and ns2.webshaper.com.my
2) or You can choose to setup a subdomain - Eg. shop.mystore.com or estore.mystore.com as your webShaper store name. This is preferred way if you already have an existing corporate website which you want to maintain separately and do not wish to turn your website into a full-fledge e-commerce store.
Is web and email hosting included?
Yes, Web space is provided for you to store your product pictures and its related files, like product brochures, catalogs while Email is provided via Google App for Domain
However, do take note that we are NOT a hosting company, think of us like a housing developers which develops shoplots for merchant to rent and conduct business. When you sign up for miniStore, sohoStore or bizStore, what you are buying is the hosted ecommerce solution provided by neowave. Thus space and bandwidth provided are strictly for webShaper stores usage. For maintenance and security purpose, strictly No 3rd party applications or scripts (eg forum, blog etc) are allowed on the web space provided.
If you want to setup forum or blogs (for blogs we recommend starting up with the FREE blogger.com or wordpress.com), you can always signup with your preferred web hosting company and have your application hosted there by simply setting up a subdomain to point to the application - Eg. http://forum.myestore.com
Is it possible to import or convert inventory from my current online store?
Yes, if the inventory content can be exported from your current storefront into an Excel or CSV file, you can easily reformat and import the file into your webShaper store. Also, if you are using any open source solution like OSCommerce, Zencart, Magento or Joomla Virtuemark - Take advantage of our Switch Over Program (Free Migration)!
What sort of support can I expect from webShaper?
We provide Unlimited, Free email support for all our plan, with webShaper bizStore customers enjoy extra phone support. If you face any problem with webShaper stores plan, just email us at support@webShaper.net
To ensure our support email does reach you, please follow the instruction on the following links to Add our email (@webshaper.net) to your hotmail / Yahoo / Gmail / AOL mail contact! Important
Pricing Plan and Accounts
Is there a setup fee?
Yes, but to help you save even more. We decide to waive the setup fee for now. See webShaper pricing plan.
Do I need a credit card to sign up?
Not a must. For businesses, You can choose to pay us via PayPal, Company Cheque or Cash (Bank-in) or Maybank2u Debit Transfer.
Can I cancel my store anytime?
Yes. Although we would hate to see you go, you can cancel your account by email the request to us at support@webshaper.net. Could you do us a favor by telling us why you are leaving?
Can I upgrade my store plan later on?
Absolutely! You can upgrade your plan at any time with no additional handling charges.
Accepting Payments Online
What payment methods does webShaper stores support?
It depends on which plan you sign-up. miniStore supports only Paypal for real time credit card payment while bizStore supports the most type of Payment Gateways including the popular iPay88, WorldPay, 2Checkout and more.
| webShaper Store Plan | Supported Online Payment Gateways |
|---|---|
| miniStore | Paypal (Learn more on Paypal) |
| sohoStore | Paypal, 2Checkout, iPay88, WorldPay, NbePay (Compare these 5 gateways now!) |
| bizStore | Paypal, 2Checkout, iPay88, WorldPay,NBePay, Enets, Commerce Payment, Mobile Money, FirstData, Authorize.net, Google Checkout, ChronoPay, Protx, Paypoint, Payment Express, Credit Card Gateway of Malaysia Banks* (Maybank2u, CIMB, PublicBank, Alliance Bank and RHB Bank). |
* Additional charges apply. Banks Credit Card Payment Gateways are NOT part of the standard payment gateways pre-supported by webShaper bizStore. Its application and approval strictly subjected to respective banks Terms and Conditions.
Can I take manual (offline) payments like Cheque deposit etc?
Yes, absolutely. You can accept cash, mailed cheques, money orders, western union, money gram, direct bank transfers, or perhaps have an option to pay for the order in your physical store. Just give your manual payment method a name and an optional set of instructions for your customers, and they can select it like any other Payment Option.
I use a Payment Gateway that is not listed on your site. Will it work with webShaper?
It's likely that your payment gateway will work with the cart. We only list the major providers on the site. Contact sales@webshaper.net and let us know what payment gateway you want to use and we will confirm the compatability in one business day.

